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The Risk and Insurance Industry Needs to Get Younger

One of the biggest risks facing the risk management and insurance industry was summed up very well yesterday by Joanne Wojcik (@BusInsJWojcik) on Twitter: There is “only one risk manager entering the profession for every five who are retiring.”

The last decade has seen a tremendous growth of the discipline from an intellectual standpoint. What was formerly little more than insurance buying is now closer than ever to becoming ingrained into strategic business planning. After 9/11 and Enron and Katrina and H1N1 and Lehman Brothers and Haiti and Japan, the concept of risk management is now almost mainstream.

Given this, it is somewhat surprising and certainly not helpful for the industry that it is losing many more people than it is recruiting. And while the one-to-five rate cited above by Wojcik is troubling for risk management, the same problem exists in insurance, a sector that may have even greater trouble if it can’t attract more young talent.

To their credit, both higher education and the insurance sector are now making concerted efforts to stem the tide and encourage an influx of talent into the market.

Here’s another tweet from Joanne Wojcik of BI.

University of Colorado-Denver to launch risk management curriculum, perhaps pumping new blood into the industry!#RIMS2011

And here’s a comment on Gallagher’s efforts from IRMI President Jack P. Gibson (@UGAJack)

Gallagher has 150 student summer interns as part of its effort to bring young people into the business says CEO Pat Gallagher @ #RIMS2011.

This morning, I also got the chance to speak about all these matters with Russ Quilley, the Calgary-based national broking director for Aon, who served on the RIMS 2011 panel “Recruiting and Retaining Risk Management Talent for the Millennium” yesterday. He has been integral in helping Aon acquire those “millennial generation” employees that will eventually replace those entering retirement and has a much more positive outlook on the situation than I do.

Part of this is because he seems to think his company is on the vanguard of these efforts. And another key reason he sees this as much of an opportunity as a concern is due to the energy, ambition and capabilities he is seeing from those students he helps integrate into his company. Aon plucks Canadian interns and recent graduates for a program it calls The Wheel. This consists of an 18-month rotation in which students complete three six-month stints in different parts of the company. The first gets their feet wet. The second tries to place them somewhere aligned with their skill set. After this, their performance is evaluated, and the broker moves them onto a third rotation during which they learn from their managers as well as independent mentors who try to teach them all about the industry.

The most encouraging aspect for Quilley is how technological savvy this generation is. He is routinely impressed with how this group can find new solutions to problems and not just rely on how things have been done in the past. And he believes this technological and cultural influence will be invaluable to making his firm more efficient in the future.

“It is really interesting to see a group that sees no hurdles,” said Quilley. “I like to challenge the status quo and they like to challenge the status quo.”

Another positive benefit is that these millennials will be very effective dealing with customers in the future. “Ten years from now they’re going to be our mid-level [brokers and managers],” said Quilley. “But they’re also going to be our clients. And this group will able to talk to clients and be very well-versed in their demands.”

This stuff is all great, and many other companies and universities are making similar efforts. Even so, there are not enough young, future insurers and brokers being churned out by academia, according to Quilley.

“I still don’t think there are enough of them coming through,” said Quilley. “If you look at the programs, there’s a 90% hiring rate. Not a lot of industries have levels that high. That’s a great indication that there aren’t enough to meet industry demand.”

To me, the whole industrywide effort to recruit young talent feels a little bit like trying to create energy independence in the United States by starting to drill offshore today; it sounds helpful and some day it certainly may be — but it’s going to be a long time, we’re talking at least a decade, before the work being done now will pay off. And considering that the talent that insurers and brokers are losing consists of graybeards with perhaps 20 or more years of experience in risk and insurance, even if the industry can get closer to a one-out/one-in ratio, it’s still not exactly an even trade when you replace a retiring, battle-worn executive who has been through multiple market cycles with an eager, 22-year-old who has a bachelor’s degree in actuarial science, an iPhone and a smile. That fledgling risk manager or future underwriter can one day be just as knowledgable and wise as the VP she is replacing, but it takes time. Experience can’t be taught and all that.

Frankly, the insurance industry is simply late to the game.

This is a major strategic risk for many companies — and one they have known about for years — yet many have still failed to really start addressing it seriously until now. The financial crisis and economic slowdown didn’t help. Hiring lagged, and now there must be a renewed urgency for insurers to find, train and retain young talent.

“I don’t think [the insurance industry has] the reputation among that young group that you can have an interesting career in insurance,” said Quilley. “We need to do a better job promoting that. You have to be aware of the demographics of your staff and have a plan in place. And starting now is key.”

With all the great institutions now educating the youth of America about risk and insurance, there is no doubt that the future of the industry is in good hands.

But the hand-off of the baton might be a little sloppy.

Let’s just hope it doesn’t get dropped.

If the sprinters in this photo were industries, insurance would be from Poland.

Making Sense of Social Media Risk

Social media is everywhere. In only a few years, Facebook, for instance, went from being an exclusive network for college students to a dominant social platform with more than 600 million active users. Twitter went from being a cartoon sound effect to a communication network of choice for more than 200 million users. It has reached enough critical mass that the RIMS 2011 Twitter feed has been on display for the first time this year at the RIMS booth in Vancouver. Tweets with the #RIMS2011 hashtag have been coming fast and furious.

But while the rewards of increased customer access are well known, many risk managers are unsure of the threats that social media presents to their businesses. In a standing room-only session at RIMS 2011, entitled “The New World of Social Media: Business and Legal Risks,” Chad Jackson, director of risk management at FedEx, Rennie Mazzi, managing director at Marsh and attorneys Melissa Krasnow of Dorsey & Whitney and Tamara Russell of Barran Liebman, helped educate attendees about those risks.

According to Russell, social media risk is difficult to quantify because employment and labor law have yet to catch up to the reality of its application. One of the more interesting areas of concern that she brought up is the seemingly innocuous practice of Googling a prospective employee—a practice that is actually anything but innocuous since it could run afoul of discrimination laws. Employers could be liable because Googling an applicant is the equivalent of “asking” questions you wouldn’t (and shouldn’t) ask in an interview. Russell’s recommendation is to make sure what you are looking for is pertinent to that person’s employment. “Don’t go overboard and be prepared to backup why you searched,” she said.

Social media policies are one solution but in many cases existing communications policies may already cover some of these areas. Krasnow pointed out that it’s not enough to simply have a policy–you have to be able to implement and enforce it.

Jackson, an admitted social media neophyte, suggested that you don’t have to be an expert to take advantage of what social media has to offer. Risk managers need to come up with a philosophy that fits their business, establish consistent guidelines for the use of social media from both a company and employee standpoint and consider using risk management tools like online activity tracking software to help monitor social media outlets for information relevant to the organization.

Social media can seem like a chaotic mess, but it can’t be avoided. The key, as summed up by Mazzi, is finding a way within your company to “enable the chaos.”

For a more in-depth look at social media risk, check out the multi-part cover story in the October 2010 issue of Risk Management.

RIMS 2011 Day Two in Photos

Tuesday was another exciting, busy, tiring day at RIMS 2011 Vancouver.

Here are some images of people enjoying the day’s events as much as I did.

Some 1,000 RIMS attendees gathered to discuss risk at the Lunch & Learn event.

RIMS Executive Director Mary Roth welcomes Bermuda Premier Paula Cox to RIMS 2011.

Attendees gather near the Liberty Mutual booth.

RIMS President Scott B. Clark discusses RIMS’ new RISK PAC political action committee, which has already started to garner funding from members at RIMS 2011.

Canada Place.

Attendees enjoy some candy and caramel corn at the Exhibit Hall Dessert Reception.

Networking in action.

Canada Night, celebrating the country, its shrimp and a Vancouver Canucks OT victory.

The Top 10 Risks of 2011

With five straight months of improving employment numbers across the nation, it seems as though real economic recovery is fully underway. Overall, the consensus among economists believes that the U.S. GDP will grow 2% in 2011. Throw in the continued growth for emerging market powerhouses like Brazil, Russia, India and China, and the worldwide picture looks a lot rosier than it did just 12 months ago.

Still, for executives across the world, a sluggish economy remains the greatest risk they see for their organizations. It ranked first for the nearly 1,000 business professionals from 58 countries surveyed for the 2011 Global Risk Management Survey that Aon unveiled yesterday at RIMS 2011 Vancouver.

The top ten included several other familiar threats on the rise during the past few years (regulatory risk, commodity prices, liquidity), but it also seem to reflect a strategic risk outlook that was surfacing just before the economic crisis monopolized the world’s attention in 2008. Specifically, the worries over failing to attract top talent (which, in the graying-by-the-minute insurance industry at least, I presume includes attracting young talent) and failing to innovate involve looking at the far-off risks a few years down the road that the company must navigate not just to improve its bottom line for 2011, but to ensure the company can retain — and increase — market share in the future. The newspaper and music industries, to name two, are probably wishing they had put “failing to innovate” on their radar screen around the turn of the millennium.

Here’s the full list:

  1. Economic slowdown
  2. Regulatory/legislative changes
  3. Increasing competition
  4. Damage to reputation/brand
  5. Business interruption
  6. Failure to innovate/meet customer needs
  7. Failure to attract top talent
  8. Commodity price risk
  9. Technology failure/system failure
  10. Cash flow/liquidity risk

I’ve been seeing these top ten risks lists for the past seven years, and it’s always interesting to note how they change over time. Some concerns never leave (like technology risk) while others have appeared with increasing frequency and continually moved higher up on in the rankings (like reputation risk).

Based upon all the conversations I’ve had so far in Vancouver, I would be willing to bet good money that supply chain risk cracks the 2012 list. And, hopefully for everyone’s sake, the threat of economic slowdown is one that seems much less likely.