Tag Archives: Lloyd’s of London

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Lloyd’s TSB Bank Tops UK Complaints List

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The UK’s Financial Ombudsman Service (FOS) acts as a middleman to help settle disputes between consumers and UK-based businesses providing financial services, such as banks and insurance companies. Every six months, the FOS publishes its complaints data and, according to the figures released yesterday, there was a sizable increase in the number of complaints in the first six months of 2010.

From January 1 to June 30th of this year, there were 84,212 new complaints made about financial businesses operating in the UK. This is an increase of 2,076 from the last six month period of 2009.

The highest number of complaints in the insurance category were attributed to the following companies:

  1. Lloyd’s TSB Bank 8474
  2. Barclays Bank 2205
  3. Black Horse 1876
  4. Welcome Financial Services 1608
  5. Bank of Scotland 1548
  6. The Royal Bank of Scotland 1499
  7. HSBC Bank 1344
  8. Clydesdale Bank 1302
  9. National Westminster Bank 1027
  10. Santander UK Plc 977
  11. Capital One Bank 843
  12. Eisis 582
  13. Aviva 580
  14. AXA 532
  15. Direct Line 478
  16. HFC Bank 463
  17. MBNA Europe Bank 457
  18. Royal & Sun Alliance 452
  19. St Andrew’s Insurance 425
  20. UK Insurance 386

The FOS works to resolve every complaint that is filed and, on average, they resolve 70% of all general insurance complaints — complaints which are resolved in favor of the consumer.

Insured Body Parts: From Chest Hair to Teeth

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If a company is making money by using your (insert body part here) in their advertising campaigns, chances are, they want to protect that lucrative asset. And if you rely on a certain body part just to maintain your full-time (and probably very well paying) job, it may be wise to consider a policy as well.

That’s where the world’s most unusual insurance policies come into play. Take Troy Polamalu for example. The Pittsburgh Steelers strong safety hasn’t cut his mane in a decade out of devotion to his Samoan ancestors. His flocks landed him an endorsement deal with Head & Shoulders and as a risk management measure, the company, just this week, took out a $1 million policy on his hair. But that’s not the only oddly insured part of the body that has caught the attention of the media.

David Beckham

David Beckham, the hunky English soccer star, wanted to protect that which he uses to make millions as a footballer. With that in mind, he took out a $195 million deal to protect not only his legs, feet and toes, but also his face in the event of disfigurement (since he uses his good looks to score endorsement deals).

Jeff Beck

Jeff Beck, an iconic English rock guitarist, was ranked 14th in Rolling Stone Magazine‘s list of the “100 Greatest Guitarists of all Time.” To protect his famed fingers, Beck took out an insurance policy of $1 million — per finger. Apparently, he came to realize he needed protection after slicing off the tip of his index finger while slicing carrots. Maybe he’ll hire a chef as an additional risk management measure.

Bruce Springsteen

Bruce Springsteen has a million dollar voice — literally. The New Jersey-bred crooner insured his voice with the Lloyd’s of London for $6 million. Keep on rockin’ Bruce.

To see the entire list of the “Top 10 Oddly Insured Body Parts,” published by Time, click here.