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Former NSA Director Talks Cybersecurity, Insurance at Advisen Conference

NEW YORK—Advisen’s Cyber Risk Insights Conference, held during Cyber Week, featured risk management professionals and more than 18 panels and sessions on Oct. 25. The keynote was delivered by Adm.

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Michael S. Rogers, former Navy commander of U.S. Cyber Command and Director of the National Security Agency (NSA), under the administrations of  Presidents Obama and Trump. Rogers discussed rising cyber threats and offered advice to providers and consumers as they assess their cyber insurance policies.

“For insurers, you need to be prepared, because the list of actors is growing and the threat is growing,” Rogers said. “Don’t build on a strategy [where you believe] things are getting better.”

He also put a particular spotlight on the fact that there is no universally accepted guideline for cyber threats when considering acts of war. Cyber, he said, differs from traditional triggers because there’s typically no physical injury or loss of life.

“You have these wholly different international views, because nation-states in western democracies do not have ownership of the web,” he said. “They do not control their citizens and control the flow of data,” as opposed to countries with greater control of information.

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“Because you have these broad, polar views it’s been difficult at times, on an international level, to get a consensus on what a framework be like to set a cybersecurity standard,” which Rogers added, could help define how a cyber attack might be considered an act of warfare.

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He proposed an approach that could start nations on a path to a universally accepted guideline: “Can get we get a smaller subset of issues to coalesce around a core group of principles, start small, and build from there? I think we’ll have success that way.”

Rogers noted that he is a proponent and believes incentivization may be the key to keeping businesses safer and maintaining lower premiums, using features of the automotive industry as an example.

“Automatic brakes and safer vehicles, for example, were an incentive for the buyer and the seller,” he said. “Production and consumption were all incentivized to make better decisions. I don’t know if it will work [with cyber insurance]. It’s all about risk.”

Rogers’ insight dovetailed along with the new information from the eighth annual Advisen cyber survey that Zurich Insurance released at the opening of the conference.

The percentage of companies that purchase cyber insurance, either via stand-alone policies or endorsements, has increased 40 points since 2011. This year’s results show a 10% increase from 2017, the largest year-over-year increase since its inception.

“Cyberrisks continue to change and businesses continue to look for ways to protect themselves from those risks,” said Paul Horgan, head of North America Commercial Insurance for Zurich North America. “These survey results provide a critical snapshot of the attitudes, concerns and actions of risk managers. It is our responsibility to respond to their needs and concerns with innovative services and solutions.”

Survey results show the two most influential factors driving cyber insurance purchases in the past year:

  • regulatory changes such as the European Union’s (EU) General Data Protection Regulation (GDPR), and
  • business continuity risks such as the Dyn distributed denial of servicer (DDoS) attack, WannaCry and NotPetya events. These caused significant losses to businesses around the world, shutting down network systems and in many cases slowing or actually halting business operations.

The Advisen data reflects a stark contrast to the feedback from last year’s survey, which found that just 10% of respondents identified business interruption as the primary reason for purchasing cyber insurance and that purchase growth had gone stagnant after a steady six-year increase from 35% to 65%.

These factors were two of the top emerging cyberrisks identified by Risk Management magazine in early 2018.

Cyberattacks a Growing Threat for Healthcare

Because of the high value of medical records and healthcare databases to criminals, they pose ever more attractive targets.

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In fact, a number of reports have shown that cyberattacks are costing the healthcare industry billions of dollars annually, with a median loss of 0,000 per incident.

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Cybersecurity risks in healthcare have also drawn attention to the vulnerability of hospitals, clinics and other healthcare providers.

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The infographic below, which is part of a series by Advisen and Hiscox, looks at:

  • The frequency of Health Insurance Portability and Accountability Act (HIPAA) violations over the past five years
  • The median loss in healthcare cyberattacks
  • The percentage increase of protected health information (PHI) losses between 2006 and 2011 for printed records, servers, laptops, desktop, website, portable data storage devices, and other sources.

It also examines which revenue groups suffered more PHI losses and the size of breaches that occurred more frequently.
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cyber-hc1

The majority of losses involve printed records, which have increased to 45% since 2011 compared to 3% by email.
cyber-hc2

While some may think that the majority of breaches are large, in the past five years, almost 50% of breaches have been small, with fewer than 100 records lost.
cyber-hc3

After 3 Years of Increases, Total Cost of Risk Down 1%

Buyers of commercial insurance, who have seen relatively stable to slightly increasing rates over the past three years, reported paying 1% less to cover their total cost of risk than in 2013, according to the 2015 RIMS Benchmark Survey.

“The 2014 survey results reflect the overall stability of the U.

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S. property/casualty market. One notable driver is the increasing role of alternative capital in assisting reinsurers to deal with economic uncertainties. A related factor is the rising importance of predictive models among insurers, not only in the area of property, but also for cyber and casualty,” Jim Blinn, executive vice president and global product manager at Advisen, said in a statement.

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Looking ahead to the second half of 2015, Blinn said commercial property/casualty insurers are beginning to see a softening market. “We are looking at a period of rate decreases in insurance premiums owing to rising competition in the market and more than enough available capacity.”

The survey, which encompasses industry data for more than 52,000 insurance programs from over 1,400 organizations, found that risk managers and underwriters have identified climate change as one of this decade’s defining issues. “It continues to be a cause of concern among companies and organizations as evidence linking it to flood and other natural disasters continue to mount. Already, regulators such as the U.S. Environmental Protection Agency (EPA) are sounding the alarm for the high economic cost of climate change,” according to the study.

Key findings in 2015 include:

  • Slight decrease in TCOR following three years of increases.
  • Average TCOR fell 1% from $10.90 per $1,000 of revenue in 2013 to $10.80 in 2014.
  • Management liability, workers compensation, liability, and property costs declined.
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  • Risk management administration costs dropped 5% as costs for both outside services and risk management departments declined.

Tom Ridge Tells Cyber Conference Insurance Should Incentivize Risk and Resilience Planning

tom ridge advisen cyber risk conference

More Americans worry about being hacked than they are of mugging, burglary, sexual assault, murder, or physical harm of a child, according to a new Gallup poll. While hacking concerns did increase with household income, they impacted a majority of Americans in every income and age bracket, while no other form of violent crime surpassed 45% of those polled.

A new survey from Advisen and Zurich found that this fear is nearly universal for companies as well. Across industries, 88% of businesses view cyber as at least a moderate risk – up to 93% among larger businesses and 81% among small. Despite this widespread recognition, however, fewer businesses have a breach response in place than just a year ago. In 2014, only 62% have a response place – a 10% decrease from 2013. Yet 66% now use cloud services, presenting a 20% jump from last year.

“Clearly, security concerns are being outweighed by the benefits of technology,” said Erica Davis, Zurich vice president and assistant national manager for E&O, while presenting the findings on Tuesday at Advisen’s Cyber Risk Insights Conference.

Throughout the conference, consensus was clear: the 69% of Americans and 88% of businesses are on the right track, as their fears are well-founded. “There are two types of banks today: those that have been breached, and those that will,” Roc Starks, senior vice president and director of corporate insurance at Citizens Bank, said at one of the day’s panels. “First response is the critical difference in how banks and customers will fare.”

Keynote speaker and former Director of Homeland Security Tom Ridge (now of Ridge Insurance Solutions) shared this outlook on cybersecurity across industries. “There are going to be breaches,” he said. “Resilient companies are the ones that are prepared to respond.”

Yet breach response without risk management and an eye toward mitigation is no longer sufficient. “Those prepared to organize around risk and resilience are those that will withstand and lead,” he added. “By the time we get here next year, the risks will be different – the digital sun will never set.”

The landscape of cyberrisk and hacking schemes is constantly evolving, and changing at a scale and speed unlike anything seen before, Ridge said. For attendees, there was little doubt about this insight, as panelists throughout the day detailed new phishing schemes seen, top areas of emerging vulnerability, and the myriad breaches they or their industry colleagues have navigated. More companies are investigating the most useful forms of coverage for their unique exposures and exploring what management structures and risk owners are most effective to monitor and mitigate cyber. The recognition is there, and so are some of the solutions, but the insurance landscape must still evolve, as must the strategies. “We’ve seen a mind-shift,” Ridge said. “CEOs get it, but they do not know what to do and who the threats come from.”

To that end, there is more the industry can do to help. Ridge lauded the idea of “intelligent insurance,” arguing that, in addition to devoting greater resources to investigating cyber threats, the insurance industry should turn its attention to incentivizing companies to manage cyberrisk more effectively.

Much as in insurance disciplines like kidnap and ransom, some of the greatest benefits of insuring cyberrisk may come from the processes of evaluation and contingency planning. According to Ridge and other conference speakers, finding out how to oversee and incentivize those processes may be the next adaptation for cybersecurity insurers.