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The Risk and Insurance Industry Needs to Get Younger

One of the biggest risks facing the risk management and insurance industry was summed up very well yesterday by Joanne Wojcik (@BusInsJWojcik) on Twitter: There is “only one risk manager entering the profession for every five who are retiring.”

The last decade has seen a tremendous growth of the discipline from an intellectual standpoint. What was formerly little more than insurance buying is now closer than ever to becoming ingrained into strategic business planning. After 9/11 and Enron and Katrina and H1N1 and Lehman Brothers and Haiti and Japan, the concept of risk management is now almost mainstream.

Given this, it is somewhat surprising and certainly not helpful for the industry that it is losing many more people than it is recruiting. And while the one-to-five rate cited above by Wojcik is troubling for risk management, the same problem exists in insurance, a sector that may have even greater trouble if it can’t attract more young talent.

To their credit, both higher education and the insurance sector are now making concerted efforts to stem the tide and encourage an influx of talent into the market.

Here’s another tweet from Joanne Wojcik of BI.

University of Colorado-Denver to launch risk management curriculum, perhaps pumping new blood into the industry!#RIMS2011

And here’s a comment on Gallagher’s efforts from IRMI President Jack P. Gibson (@UGAJack)

Gallagher has 150 student summer interns as part of its effort to bring young people into the business says CEO Pat Gallagher @ #RIMS2011.

This morning, I also got the chance to speak about all these matters with Russ Quilley, the Calgary-based national broking director for Aon, who served on the RIMS 2011 panel “Recruiting and Retaining Risk Management Talent for the Millennium” yesterday. He has been integral in helping Aon acquire those “millennial generation” employees that will eventually replace those entering retirement and has a much more positive outlook on the situation than I do.

Part of this is because he seems to think his company is on the vanguard of these efforts. And another key reason he sees this as much of an opportunity as a concern is due to the energy, ambition and capabilities he is seeing from those students he helps integrate into his company. Aon plucks Canadian interns and recent graduates for a program it calls The Wheel. This consists of an 18-month rotation in which students complete three six-month stints in different parts of the company. The first gets their feet wet. The second tries to place them somewhere aligned with their skill set. After this, their performance is evaluated, and the broker moves them onto a third rotation during which they learn from their managers as well as independent mentors who try to teach them all about the industry.

The most encouraging aspect for Quilley is how technological savvy this generation is. He is routinely impressed with how this group can find new solutions to problems and not just rely on how things have been done in the past. And he believes this technological and cultural influence will be invaluable to making his firm more efficient in the future.

“It is really interesting to see a group that sees no hurdles,” said Quilley. “I like to challenge the status quo and they like to challenge the status quo.”

Another positive benefit is that these millennials will be very effective dealing with customers in the future. “Ten years from now they’re going to be our mid-level [brokers and managers],” said Quilley. “But they’re also going to be our clients. And this group will able to talk to clients and be very well-versed in their demands.”

This stuff is all great, and many other companies and universities are making similar efforts. Even so, there are not enough young, future insurers and brokers being churned out by academia, according to Quilley.

“I still don’t think there are enough of them coming through,” said Quilley. “If you look at the programs, there’s a 90% hiring rate. Not a lot of industries have levels that high. That’s a great indication that there aren’t enough to meet industry demand.”

To me, the whole industrywide effort to recruit young talent feels a little bit like trying to create energy independence in the United States by starting to drill offshore today; it sounds helpful and some day it certainly may be — but it’s going to be a long time, we’re talking at least a decade, before the work being done now will pay off. And considering that the talent that insurers and brokers are losing consists of graybeards with perhaps 20 or more years of experience in risk and insurance, even if the industry can get closer to a one-out/one-in ratio, it’s still not exactly an even trade when you replace a retiring, battle-worn executive who has been through multiple market cycles with an eager, 22-year-old who has a bachelor’s degree in actuarial science, an iPhone and a smile. That fledgling risk manager or future underwriter can one day be just as knowledgable and wise as the VP she is replacing, but it takes time. Experience can’t be taught and all that.

Frankly, the insurance industry is simply late to the game.

This is a major strategic risk for many companies — and one they have known about for years — yet many have still failed to really start addressing it seriously until now. The financial crisis and economic slowdown didn’t help. Hiring lagged, and now there must be a renewed urgency for insurers to find, train and retain young talent.

“I don’t think [the insurance industry has] the reputation among that young group that you can have an interesting career in insurance,” said Quilley. “We need to do a better job promoting that. You have to be aware of the demographics of your staff and have a plan in place. And starting now is key.”

With all the great institutions now educating the youth of America about risk and insurance, there is no doubt that the future of the industry is in good hands.

But the hand-off of the baton might be a little sloppy.

Let’s just hope it doesn’t get dropped.

If the sprinters in this photo were industries, insurance would be from Poland.

Senior Executives Address RIMS 2011 Attendees

This morning, RIMS 2011 attendees were treated to panel discussion and Q&A that has become an annual tradition at the conference. It featured a veritable “who’s who” of insurance executives. Hosted by three former RIMS presidents, the session was divided into two separate panels. The broker side featured Neal Aton, president and CEO of Wells Fargo Insurance Services; J. Patrick Gallagher, chairman, president and CEO of Arthur J. Gallagher; Alan Garner, president and CEO of Marsh Canada and Stephen McGill, chairman and CEO at Aon Risk Solutions. The insurers were represented by John Doyle, president and CEO of Chartis U.S.; Michael Kerner, CEO global corporate, North America at Zurich; Seraina Maag, chief executive, North American P&C at XL Insurance; and Shivan Subramaniam, chairman and CEO of FM Global.

The discussion began with a presentation on the state of the commercial P&C market by David Bradford, executive vice president of Advisen. Bradford indicated that despite the first quarter’s massive catastrophe losses, the soft market would likely remain throughout 2011. The catastrophes simply haven’t yet absorbed enough capacity to affect a substantial market change. Of course, with hurricane season fast approaching things could change very quickly if a major catastrophe were to hit the United States.

From there the discussion touched on a wide range of topics, including innovation, ethics, diversity, attracting young professionals, regulatory changes, commissions, M&A activity, the impact of social media, the importance of relationships, and the overall need for risk managers to be prepared for the unexpected.

RIMS Kicks Off Annual Conference With a Bang

Last night was the opening reception of the Risk and Insurance Management Society’s Annual Conference & Exhibition. The staff of Risk Management magazine are lucky enough to be here in beautiful Vancouver, Canada, to cover the event in its entirety.

To celebrate the earth’s rainforests, RIMS planned an amazing opening reception to acknowledge Vancouver’s green initiative aimed at conservation and sustainability. Not only did the event attract hundreds of RIMS members and guests, it also brought in some great entertainment. Enjoy the pics below and remember to check back for continuous daily coverage of the 2011 RIMS 2011 Annual Conference & Exhibition — from sessions to keynote speeches to special events, we will have it covered here.

The Most Extreme Workers Comp Fraud Cases

In this position, I receive so many press releases that it’s difficult to keep up and some sit in my email inbox unread because they don’t relate to this industry in the slightest way. However, I recently received one press release that not only caught my attention, it amazed me and inspired me to write this post about it.

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It tells of a man named Paul Colbert, who is the president and CEO of Meridian Investigative Group, a workers comp investigation company. With more than a decade of experience, Paul has seen some of the worst workers comp fraud cases in history. Below are a few of the more severe ones he shared in the email (names have been changed):

  • Kristy G: She alleged that her right foot was so injured that she couldn’t walk for for extended periods of time or be a productive member at her place of employment. Video caught her walking into the doctor’s office with her crutches and ambulatory aid for her ankle. Later, she was videotaped walking around without the crutches and holding her boot in her hand, trying to hit someone with it and then walking off quickly without any aid or signs of disability.
  • Kathy V: Her alleged injury was to her neck and shoulders, and in her claim, she indicated that she gets regular injections in her arm for pain. Her pain was so severe, that she could not work. Video caught her riding in a rodeo competition on two different occasions, after her date of injury.
  • Eddie R: His alleged injury was to his back, left ankle and heel. Again, his injuries were to such a degree that he could not work anymore. Video captured Eddie handily pushing his pickup truck after it stalled.
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  • Burt F: Burt filed a claim indicating the he was allegedly legally blind due to his workplace injury, but apparently not blind enough to prevent him from working as a maintenance man at an apartment complex. He was captured on video driving a golf cart and performing maintenance duties.

Do you know of any extreme workers comp fraud cases?

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