Category Archives: Education

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Spotlight on Risk Management’s Resilient Women

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Ahead of International Women’s Day, RIMS is celebrating women’s achievements in the profession. Three women leaders in different stages of their careers recently spoke with Risk Management Monitor about what motivated them to make the move into and within the industry, and what the can be done to even the landscape for all professionals. Download the current RIMScast episode for their full interviews.

Kathleen P. Crowe, Aon Risk Solutions and chair of the RIMS Rising Risk Professionals Advisory Group.

What is your impression of risk management’s playing field?

Crowe: I’ve been in the industry for about six years and even in that time I’ve seen a pretty significant change in the overall makeup of the risk management and insurance positions. A lot of companies – Aon included – have women in leadership positions, which I appreciate. Women represent three of my four largest clients – we’re talking about massive, publicly traded companies and they are responsible for risk management functions.

It used to be the boys club but it’s becoming the women’s club, too, and I am glad to have these fantastic women to look up to. There’s been a lot of significant progress and I’m excited about the future.

How much of a challenge is knowledge transfer in risk management?

Crowe: I think everyone is facing similar issues in finding ways to integrate people into different areas so they can be trained to step up. The knowledge sharing process takes time and effort and though it’s a constant reminder that everyone is busy, it’s a way to prioritize and make sure we’re investing appropriately in the younger generation. This will enable them to succeed in higher positions as they progress through their careers and take on management positions and oversee others.

* * *

Cassandra R. Cole, Department Chair of Risk Management Insurance, Real Estate, and Legal Studies at Florida State University; Director of the Master of Science in RiskManagement and Insurance Program and the William T. Hold Professor in Risk Management and Insurance.

You have been an educator for years. Does your curriculum evolve to reflect news and industry trends?

Cole: Definitely. Much of my research comes from what’s going on in the world. It makes the classroom more exciting and the information you share more relevant. It helps the student better understand the connection between what’s going on in the textbook and what’s going on in the real world.

For example, I teach employee benefits on a regular basis and with the passage of the Affordable Care Act, that had implications for company health insurance plans and we spent a lot of time exploring how that law would impact companies, what they offer, their cost of insurance and how it would affect employees.

Are more female students showing an interest in risk management courses and degrees? What could higher education and the profession itself to generate or maintain enthusiasm? 

Cole: There has been a significant shift overall in terms of a gender spread. At the undergraduate level, it’s probably more 50-50. At the advanced programs and doctoral level is where I’m seeing a difference and where we still need to continue to inspire women to pursue those advanced degrees.

I think one of the things other than the actual teaching experience is connecting with students, helping them make decisions, [and] helping prepare them for that transition into the work. It is nice, though, to hear from a student who says ‘you’re the first female business professor I’ve had,’ because it demonstrates where they can go in their careers.

We are definitely making some advances but there are disparities in pay that need to be addressed and corrected.

* * *

Soraya Wright, founder and CEO of SMW Risk Management Consulting and also a member of the RIMS Diversity & Inclusion Advisory Council.

You were at Clorox for more than 20 years and left as the vice president of Global Risk Management and Crisis Management. What influenced you to go out on your own?

Wright: I initially thought I would be semi-retired, but two friends hired me as a consultant. I realized I had to formalize myself as a company if I was going to take on all these projects.

One of my mentees influenced me to keep working because she appreciated that I was someone who raised the issue of bringing on women and people of color onto strategic projects while I had been at Clorox. I thought about the work I was doing as a consultant and her words and they grabbed at my heart, and I felt another purpose. So, I continue to stay engaged and learn and practice my expertise as a risk manager. But I also devote some time for my passion, which is mentoring and coaching others and influencing change so there are opportunities for under-represented members of our profession.

How do you feel the profession can further encourage women to maintain their careers?

Wright: By providing opportunities for those who demonstrate an interest. Mentorship is important and I believe we’re obligated to reach back and help the next generation and also our peers. Our clients have more leverage than many realize, so just requesting that certain types of people with certain viewpoints work on your project can make all the difference in your work and in someone’s career. If we do that we’ll continue to see this wave of advancement and the leveling of the playing field.

Q&A: California Businesses Prepare for the Next Quake

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On October 18, more than 10 million Californians participated in The Great Shakeout to prepare for the next catastrophic earthquake and bring awareness to earthquake preparedness across the state. The United States Geological Survey (USGS) predicts a 99% chance of a magnitude 6.7+ earthquake in the Bay Area within the next 30 years, preparation is essential.

Kate Stillwell is a structural engineer and founder and CEO of Jumpstart, a new earthquake insurance provider which helps families and individuals following a disaster via text. As a business owner and lifelong Californian, Stillwell took part in the Shakeout and shared her experience and insight for earthquake preparedness.

Risk Management Monitor: How difficult is it to get businesses to take part in an event like the Shakeout?

Kate Stillwell: The trick is to make it fun. It only takes a few minutes, and if you can get some good laughs out of it, all the better. Also, for the San Francisco Bay Area, the anniversary of the 1989 Loma Prieta earthquake is always the same week as ShakeOut, so people remember and talk about it around the proverbial water cooler.

RMM: How beneficial is it for them to take part?

KS: It builds muscle memory. You need to know what to do without thinking because you won’t be thinking.  Just as important is that the drill strikes up a conversation about other ways to get prepared, not just at work, but at home, too.

RMM: What did you take away from this year’s event?

KS: We got a great video of ourselves and since we’re in a co-working space, we did it in front of all the other startups, which reminded them they need to practice and get prepared, too. 

RMM: What are some commonalities that small, medium and large businesses share when preparing for earthquakes?

KS: Businesses of all sizes must keep their employees safe. Employees need to know how to react, to “Drop, cover, and hold on,” like we emphasize during the ShakeOut, and to climb under desks or other sturdy objects and stay put. Businesses also generally face the challenge of convincing employees to take preparation seriously and review preparedness plans, that’s why national events like the Great ShakeOut are such an effective tool.

RMM: How do small, medium and large businesses differ when preparing?

KS: Small businesses have the advantage of all co-workers knowing one another and being able to physically look out for each other in the event of a disaster. For homeowners, we always say that neighbors are the people you’ll rely on in the event of a disaster, and it really is similar at work. Colleagues are able to look out for each other in the event of an earthquake, and this is much easier for smaller teams. In a larger business, you can replicate these positive effects by grouping people by team.

RMM: How have preparedness plans changed in recent years? What significant improvements, if any, have you noticed or instituted?

KS: The rapid development and improvement of earthquake sensor networks have been the most significant improvement in earthquake preparedness recently. The USGS ShakeAlert system began Phase 1 operations just a couple days ago, providing hospitals, transit systems, and other institutions the earliest possible earthquake warnings so they can initiate life-saving operations. It’s not enough time to evacuate a building, but it is enough time to stop the elevators and open the doors, so people don’t get trapped. These kinds of full-system improvements are making huge strides in helping us prepare and stay one step ahead of the next big earthquake.

RMM: What are some difficulties California businesses – or businesses with operations there – face, that differ from those in other high-risk areas?

KS: One of the biggest factors is downtime. There are so many externalities outside of a business’ control, which affect how soon an operation can get back up and running. The prudent approach for a business with operations in California is to locate any operations requiring continuous uptime, such as out-of-state data centers. Also, consider designating a secondary location for executive operations until the home facilities can be occupied.

RMM: What are the most effective safety drills businesses can perform?

KS: No matter what type of emergency, a really important drill is to practice an alternative chain of command with a command-and-control style of making decisions.  This is so foreign to the normal style of making decisions. In emergency situations, the best person to be in the “command” position is usually not the day-to-day business leaders; it’s someone with emergency response training.

Visit here for more information about Jumpstart.

New RIMS Report Delivers a ‘Wakeup Call’ To Risk Managers

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According to the new RIMS report, Enterprise Risk Management’s Wakeup Call: 10 Years After, an increasing number of organizations are at least partially integrating ERM into their frameworks as they prepare for the possibility of another financial crisis or a new threat.

“The evidence shows that risk management has evolved from a promising but somewhat perfunctory exercise into a strategic management competency,” said RIMS Vice President of Strategic Initiatives Carol Fox, who authored the report. “Even so, given increasingly uncertain times, risk management professionals would be unwise to declare victory or become complacent.”

The 10 Years After report highlights a range of perspectives from executives, officers and risk professionals who represent banking, higher education, technology, health care, transportation, and a federal agency. These professionals offer their perspectives on where ERM stands today. In fact, one shared observation is that the factors which contributed to the crisis are resurfacing, but that ERM can help protect against them. As one technology officer noted: “…as soon as people are introduced into the equation, things change and risks are introduced into the process. While financial models and robot investing are agnostic, once you introduce people, their biases come back into play and disrupt the integrity of those models.”

The integration of ERM programs—even partially—has seen a slow-but-steady climb in the past decade. The report cites statistics from recent RIMS surveys, showing that 92% of financial institutions have fully or partially integrated ERM programs since the housing market crisis. Full integration, however, may be the key to protection and value—and this is accordingly the most daunting, long-term task. “At any point in time, changes in an organization itself, given myriad complexities and disruptions, may take focus away from full integration,” Fox said.

The report discusses what the experts and their industries learned from the financial crisis in the way of risk appetite and regulatory systems. By examining recent literature and studies to better understand the risks facing organizations, the report challenges risk professionals to deliver programs that generate value.

It also offers insight as to what organizations should consider as they further integrate programs. Changes in legislation, interest rates and the volatility of cryptocurrencies are on the collective radar as risk professionals look to the future.

“[bitcoin’s] future is unknown, especially given its recent run-up and sudden devaluation,” the technology officer said. “Cryptocurrency could become problematic because of scale—particularly if someone figures out a way to short-sell it much like what occurred with CDOs.”

Enterprise Risk Management’s Wakeup Call: 10 Years After is available to RIMS members only for the first 60 days. After the introductory period, it will become available to the broader risk management community. You can download the report via Risk Knowledge.

Complementary to the report, Risk Management Monitor recently published Compliance in 2018: Q&A with James Reese of the SEC, highlighting how the SEC views organizational risk management.

National Safety Month Targets Preventable Deaths

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Hazardous work zones, insufficient planning, prescription and illegal drugs and distracted driving continue to affect the careers and companies of employees in the United States. According to the National Safety Council’s (NSC) Injury Facts, the lifetime odds for the top three accidental causes of death are motor vehicle crashes (1 in 102), opioid and painkiller use (1 in 109) and falls (1 in 119).

To demonstrate that “knowing the odds is the first step in beating them,” the NSC launched its No 1 Gets Hurt campaign as part of National Safety Month, which begins June 1.
“Preventable injuries are the third leading cause of death for the first time in United States history,” NSC president and CEO Debbie Hersman told Risk Management Monitor. “Sadly, our national opioid epidemic and the sudden recent increase in motor vehicle deaths have propelled preventable injuries past chronic lower respiratory disease and stroke in terms of how many lives are lost each year. Every single unintentional injury could have been prevented.”

The numbers tell the story. In 2015 there were 214,008 injury-related deaths in the U.S., 69% of which were unintentional.

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Slightly more than half of those unintentional deaths occurred at home, while the remainder were classified as motor vehicle nonwork (24%), public (22%) and work-related (3%). Although the latter had the smallest number – 4,190 – that still equates to nearly 11.5 preventable work-related deaths per day.

NSC data also indicates that, on average, an additional 12,100 at-work injuries occur each day.

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The cost of these injuries was estimated at nearly $142.5 billion in 2015, equivalent to 15 cents of every dollar of corporate dividends to stockholders, 7 cents of every dollar of pretax corporate profits and exceeds the combined profits reported by the nine largest Fortune 500 companies.

NSC statistics indicate that since 1900, death rates in the U.

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S. have decreased by 71.1%. Preventable causes of death are also down by nearly 45% in the same time period but have been steadily increasing since 1992, which marked its lowest point (60.5%).

No 1 Gets Hurt aims to identify safety risks and prevent the leading causes of injuries and deaths at work and at home. Each week in June will focus on a different overarching cause of injuries and fatalities in the U.S.:

  • Emergency Preparedness
  • Wellness
  • Falls
  • Driving

“This year’s theme, No One Gets Hurt, encourages everyone to make at least one change for safety during June,” Hersman said. “Small actions—creating an emergency escape plan, avoiding using your phone while walking, or wearing your seat belt, for example—can make all the difference.”

To help accomplish thus, tip sheets and articles are available in English and Spanish. NSC members will also have access to other materials, including checklists, 5-Minute Safety Talks, games and best practices. As with other safety-themed campaigns, NSC encourages employers to use these resources during the designated weeks, or create a schedule that works best for their organization.

The NSC made these suggestions to keep workers, families, and communities thinking about safety in June and beyond.

  • Distribute the downloadable National Safety Month materials
  • Create bulletin boards, newsletters or blog posts
  • Encourage others to take the SafeAtWork pledge at nsc.org/workpledge
  • Share posts on your social media channels using #No1GetsHurt
  • Provide safety training
  • Host a safety fair, lunch ‘n learn, trivia contest or celebratory luncheon

“Employers look to NSC for resources to help employees understand safety risks, and we are committed to helping them provide that education—not just in June, but year-round,” Hersman said.