About Hilary Tuttle

Hilary Tuttle is the managing editor of the Risk Management Monitor and Risk Management magazine.
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California Town Must Improve Risk Management or Lose Insurance Coverage

Insured City

One southern California town has officially been warned that their insurance will be cut off if city officials do not adopt risk management policies.

Irwindale’s insurer, the California Joint Powers Insurance Authority, issued a performance improvement plan on August 28 and said city liability and workers compensation insurance will be terminated if it does not adopt the measures. Allegations of corruption have cast a pall over the police department and local government, and the city has been forced into almost $2 million in settlement payouts over the past five years, according to the Pasadena Star News.

“They’re on notice that they need to improve their risk management practices within the city’s operations, specifically in the police department, to maintain their insurance coverage with our agency,” JPIA’s risk management program manager Bob May told the paper.

Irwindale has been mired in controversy over the past few years.

Of 24 police officers, three are on paid administrative leave and the department is conducting 14 internal affairs investigations. A local woman recently filed a $20 million lawsuit against the city, alleging that an officer sexually assaulted her during a traffic stop. Police Lt. Mario Camacho has been accused of retaliation by an officer under his command and of sexual harassment by a female cadet. Four city officials are charged with of misappropriation of public funds, embezzlement and conflict of interest resulting from a series of lavish trips to New York City that utilized over $200,000 of public funds.

Under the guidelines from JPIA, the city must hire a permanent human resources manager and council members must complete training on council relations and cooperation. If they do not complete the improvement plan, they risk losing coverage and will have to go to the open market or self-insure.

In September 2011, the JPIA issued a similar warning to the city of La Puente, Calif. As part of the “healthy members program” criteria, which outlines what members should do to stay within risk management guidelines, Insurance Journal reported that the town’s performance improvement plan required that La Puente “hire a permanent city manager, give notice of any harassment and retaliation complaints, and send council members to etiquette classes to learn how to get along.” The city recently completed the program and remains insured.

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So far, the only town to be officially cut off by the California Joint Powers Insurance Authority is Maywood. The city was dropped in 2010 and the lack of insurance forced the local government to lay off almost all of its employees and disband the police department.

The Costs of Panda-monium

Panda toddler

Friday evening, Washington, D.C. gained a new squealing, wriggling pink mass born for the spotlight. No, it’s not a fiery elected official filibustering on the House floor. It’s a 4.8-ounce baby panda. Approximately the size of a stick of butter, the as-yet-unnamed baby is already a rock star – and deservedly so.

Having grown up in D.C. – and become quite an animal-lover – I admit that I’m fully aboard the panda crazy train. But I’m far from alone. Pandas are a big business for American zoos, and one that does a lot of good.

Simply hosting giant pandas is a massive undertaking for American zoos. From constructing state-of-the-art habitats to administering round-the-clock care and monitoring the development and behavior, our wonderfully furry friends take a lot of care. On top of those basic infrastructure requirements, zoos must also pay to loan pandas from China, adding up to an average of $2.6 million per year per pair – and that’s if they don’t have a cub. With every baby panda born to an American zoo, officials must shell out an additional $600,000 in a one-time “baby tax” to the Chinese government. Add in the fact that almost half of successful panda pregnancies result in twins, and the bears might as well be eating green bills instead of bamboo.

Pandas cost about $500,000 to care for annually, according to Dennis Kelly, chief executive of Zoo Atlanta, one of four American zoos that houses pandas. The zoo’s second most expensive animal, the elephant, require just one fifth as much.

According to the Washington Post, webcams following Tai Shan, the last baby panda raised at the National Zoo, generated 21 million hits in the first year alone. Merchandising sales at the zoo rose dramatically, from $1.7 million in the first half of 2005, before the cub was born, to $3.3 million in the first half of 2006. Tai Shan products accounted for 23 percent of that total. During the first three months the charismatic baby was on display to the public, zoo admission jumped by as much as 50 percent over previous years, National Geographic reported. In fact, while 13,000 timed entry tickets for the panda’s debut were disseminated for free, all were taken within two hours and a secondary market on the Internet charged up to $500 per ticket for the free zoo.

Baby pandas pay big.

After the excitement and devastating loss of a six-day-old panda last year, the National Zoo ramped up its breeding efforts with Mei Xiang, whose new cub is only the third birth for the 15-year-old female. Impregnating pandas in captivity is incredibly challenging, particularly since females only go into estrus about once a year. Baby panda fever began before conception in 2012, with zoo officials live-tweeting Mei Xiang’s artificial insemination procedure for an hour and a half. This time around, baby panda specialists were brought in from China, and two of the zoo’s staff members were sent to China for special training in the care of newborn cubs, the Washington Post reported. Veterinarians also got particularly proactive in their attempts to impregnate Mei Xiang, performing the procedure multiple time with fresh and frozen sperm samples from both the National Zoo’s male, Tian Tian, and the San Diego Zoo’s Gao Gao. As a precaution, officials and volunteers began round-the-clock pregnancy watch and closed the panda house on August 7, when Mei Xiang’s gestation period began to end.

Rigorous breeding programs protect zoos’ investment and capitalize on the potential fanfare over these remarkable and critically endangered animals. Most of the money zoos pay to loan pandas is sent to China to preserve panda habitats, create local environmental education programs near reserves, train conservation professionals, and run reserves that house most of the pandas currently in captivity. Since U.S. Fish and Wildlife Service policies were rewritten in 1998, in order to qualify for panda import permits, American zoos have to design research programs that benefit wild pandas and help China pay for its own panda projects, according to National Geographic. As Fish and Wildlife Service official Ken Stansell told the magazine, “We had to step back and find a way to use our permit process as a conservation tool.”

Zoos are matching the governmental commitment to conservation, and it’s clearly not only about preserving the bottom line. “Nobody would ever commit this kind of money to any other species,” said David Wildt, head of the National Zoo’s reproductive sciences program, in an interview with National Geographic.

Hurricane Sandy Rebuilding Task Force Releases Recommendations

Hurricane Sandy damage to New Jersey boardwalk

President Obama’s Hurricane Sandy Rebuilding Task Force released their findings yesterday, sharing 69 recommendations to repair existing damage and strengthen infrastructure ahead of future natural disasters.

The task force encouraged an emphasis on new construction over simple repair, citing the impact of climate change on severe weather events.

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“More than ever, it is critical that when we build for the future, we do so in a way that makes communities more resilient to emerging challenges such as rising sea levels, extreme heat, and more frequent and intense storms,” the report said. Construction designed for increasingly dangerous storms, infrastructure strengthened to prevent power failure and fuel shortage, and a cellular service system that can subsist during disasters are all critical investments to prevent future loss.

Recommendations included streamlining federal agencies’ review processes for reconstruction projects, revising federal mortgage policies so homeowners can get insurance checks faster, and making greater use of natural barriers like wetlands and sand dunes.

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The team also said that planners need better tools to evaluate and quantify long-term benefits of future projects along the shoreline, but did not detail what would be best ecologically and economically.

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According to USA Today, Sen. Charles Schumer (D-N.Y.) said the Sandy task force report shows that “we have much work to do hardening our energy, telecommunications and transportation infrastructure,” and that “the federal government must be a proactive partner with local governments and the private sector.”

Some of the task force’s suggestions have already been put into place. As the AP reported, this includes the creation of new Federal Flood Reduction Standard for infrastructure projects built with government funds and promotion of the Sea Level Rise Tool, which will help builders and engineers predict where flooding might occur in the future.

The government has closed over 99.5% of over 143,000 National Flood Insurance Program claims related to Hurricane Sandy and paid out more than $7.8 billion to policyholders, according to the task force report. The federal government should support local efforts to mitigate future risk by funding local disaster recovery manager positions and encouraging homeowners to take steps to reduce the risk of future damage, which will also make rising flood insurance premiums more affordable, the report said.

The team has also launched Rebuild by Design, “a competition that will attract world-class talent to develop actionable plans that will make the Sandy-impacted region more resilient.”

Pixar Rides the Waves of SeaWorld Backlash

SeaWorld ExhibitA small documentary released this summer has created a reputational riptide for SeaWorld. Blackfish, directed by Gabriela Cowperthwaite, combines park footage and interviews with trainers and scientists to explore the impact of keeping killer whales for entertainment – and, ultimately, examines the possible factors that led one such whale to kill three people in captivity. The film has outraged animal rights activists and casual audience members alike with footage of brutal whale-on-human attacks at the parks and haunting tales of a natural order torn apart to keep 12,000-pound animals in captivity. SeaWorld’s attempts to head off criticism by emailing an itemized rebuttal to critics has drawn widespread publicity, but many have interpreted the move as defensive and further damning.

This week, it became clear that Pixar has taken note of the movie – and the backlash. The animation studio decided to rewrite part of the upcoming sequel to Finding Nemo that referenced a SeaWorld-like facility.

The plot is reportedly still in flux for Finding Dory, currently scheduled for release in November 2015. Ellen DeGeneres is set to star as Dory, an amnesiac blue fish who cannot remember who raised her, according to the L.A. Times. Initial plans for the movie saw characters ending up in a marine park for fish and mammals. But now, the aquatic center will be differentiated from SeaWorld by giving the animals the option to leave.

With theatrical release over two years away, Pixar could probably do nothing and still avoid the cloud of negative press hovering over SeaWorld as a result of Blackfish. Cowperthwaite confirmed that she screened Blackfish on the Pixar grounds and told the L.A. Times that employees appeared deeply “impacted” by the documentary, but she would not comment on any connection between her film and Finding Dory. The change may be an emotional response – having seen Blackfish opening weekend, I can personally attest that it’s a moving documentary that made me develop a real interest in orcas and the conditions for both animals and trainers at SeaWorld.

But Pixar’s move is also a clear attempt at mitigating reputational risk.

By getting in the plot change now, the company turns the tide on conversation about using aquatic animals for entertainment and preempts any ties between their blockbuster-to-be and the current controversy over cruelty. Further, adjusting the plot demonstrates an engagement with their subject matter and concern for their audience. From a studio known for their silence on any projects in the works, this very public adaptive response is a definitive publicity win – and a great example of proactive risk management.

SeaWorld Entertainment Inc. reported earnings of $77.4 million in 2012, and total revenue rose 7% from 2011 to over .

4 billion, according to the Orlando Sentinel, and the company launched an IPO in April 2013 with a valuation of $2.5 billion. Attendance also grew last year, as more than 24 million people visited one of the chain’s 10 parks. It’s a big fish to hunt. But after grossing just over $1 million in limited release over the last month, Blackfish has managed to become a harpoon in the company’s side.

CNN recently picked up Blackfish and will air the documentary in October, so we can only assume there will be further uproar this fall.