About Caroline McDonald

Caroline McDonald is a writer and former senior editor of the Risk Management Monitor and Risk Management magazine.
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Target Sees Massive Customer Data Hack

It couldn’t have happened at a worse time for a retailer. Target informed shoppers that if they charged an item at Target stores between Nov. 27 and Dec. 15, their credit and debit card accounts may have been compromised—as much as 40 million cards in all.

While online shoppers typically have been the victims, this time hackers went through the physical checkout systems inside every Target store—about 2,000 stores, 1,797 in the United States and 124 in Canada. It’s possible that every shopper who swiped a credit card or entered a pin number at the point of sale had their information stolen.

Barbara Endicott-Popovsky, director of the Center for Information Assurance and Cybersecurity at the University of Washington told TIME Magazine that hacking “is a business. The general public would be shocked and amazed by the size of the problem.”

She added, “People who run companies are not aware that they’ve actually become software companies. We’re headed toward the internet of things, where we have embedded software in every product. What we’ve done is open up a whole host of vulnerabilities.”

In the past, criminals wishing to steal credit card numbers and PIN codes had to do so by placing a thin pad over an ATM key pad. Through this they had to capture both the credit card number as it was swiped as well as the PIN typed into the keypad, according to Business Insider. With this information they could create fake cards from blank cards with magnetic strips that can be used in ATMs. These hackers also must have a presence at the ATM to install the pad and later to remove it to retrieve the numbers Business Insider said. Because they could only get information from a few hundred cards a day, one machine at a time, hackers using this method have been limited.

Time reported that in a case such as this, strategies used to infiltrate a point-of-sale system can be similar to those used on other pieces of software. A piece of malware called Dexter, used to infiltrate point-of-sale programs, may have infected Target’s network. It is also thought to have been responsible for widespread credit card theft at fast food restaurants in South Africa this year.

To introduce Dexter to Target’s system, an employee could have purposefully left a backdoor open for hackers, Time said, or could have clicked a link unknowingly, allowing an entry point for the malware or other malicious code. It’s also possible the company’s wireless network was compromised.

Information reported stolen from Target customers includes names, credit or debit card numbers, card expiration dates and the three-digit security code, known as the CVV on the back of cards, USA Today reported. Target spokesman Eric Hausman, however, confirmed there is “no indication that debit card PINs were impacted.” Access to PIN numbers would allow the thieves to use stolen account data to withdraw cash from ATMs.

Time surmised that because of the scope and the timing of the Target theft—during the busiest shopping season—the hack was most likely done by organized cybercriminals. They would have had to plan for it well in advance and probably will sell the data for a few dollars per card. CNN said today that there is evidence the stolen information is already being sold and that the hackers most likely came from abroad where there is almost no penalty or access to the criminals by the FBI.

Andy Obuchowski, a director for security and privacy at consulting company McGladrey told USA Today that Target’s breach is the latest in a growing problem for retailers. The issue has increased as more companies outsource writing and maintaining software, he said.

In 2007, hackers accessed TJ Maxx’s central database and stole account information for more than 45 million credit cards by intercepting data as it traveled between hand-held price scanners and cash registers. Data breaches in recent years have also included Michael’s, Stop & Shop, Barnes and Noble, Aldi and Subway.

“This sort of hacking is absolutely on the rise, as the tools are more readily available for even novice hackers to utilize in their efforts to crack open companies’ computer systems,” Adam Levin, chairman of Identity Theft 911 and Credit.com told USA Today. “With a data breach of this type, the rewards — your money — are so great that it can only continue to increase.”

Target said in a statement that it alerted authorities and financial institutions immediately after it was made aware of the unauthorized access. As well as putting the appropriate resources behind these efforts, the retailer said it is partnering with a leading third-party forensics firm to conduct a thorough investigation.

Disaster Losses Down From 2012

Windstorm Xaver: Model shows a large area of high winds in the lower atmosphere pushing waters of the North Sea into the coasts around western Europe.

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Courtesy WeatherBELL Analytics.

Natural catastrophes and man-made disasters worldwide reached $44 billion in insured losses in 2013—down from $81 billion in 2012, according to a Sigma preliminary report by Swiss Re.

The study found that total economic losses from disasters in 2013 totaled $130 billion and 25,000 lives were lost. Hurricane Haiyan alone, which hit the Philippines in November with record-breaking winds, claimed more than 7,000 lives. In 2012 total economic losses were $196 billion and 14,000 lives were lost.

Flooding in central and Eastern Europe in June 2013 created overall losses of $18 billion, with insured losses estimated at $4 billion, according to the report.

In the United States, severe spring and autumn weather spawned thunderstorms and deadly tornadoes.

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While this caused devastation of personal and commercial properties and heavy losses to the insurance industry, the 2013 North Atlantic hurricane season proved to be benign, the report found.

Alberta, Canada in June experienced flooding caused by heavy rains. Insured losses were about $2 billion—the highest ever recorded in the country for any disaster.

The most costly insured catastrophe losses in 2013

Date Insured losses
(US $B)
Economic losses
(US $B)
Event Country
1 June 4.1 18.0 Floods Germany, Czech Republic
2 July 3.4 3.8 Hailstorm Andreas Germany, France
3 June 1.9 4.8 Floods Canada
4 May 1.8 3.2 Severe thunderstorms, tornadoes US
5 March 1.6 2.2 Thunderstorms, tornadoes, hail US
6 May 1.4 2.0 Severe thunderstorms, tornadoes, large hail US
7 October 1.4 2.7 Windstorm Christian Germany, Denmark
8 April 1.1 1.6 Snow storm, ice, tornadoes, heavy rains US
9 December 1.0 1.4 Windstorm Xaver UK, Denmark
10 January 1.0 1.5 Floods caused by Cyclone Oswald Australia

Swiss Re Sigma preliminary estimates

‘A Christmas Story’ Risks Demystified

Who knew A Christmas Story was so full of dangerous and costly risks? Think about it. A “double dog-dare” could have led to a disasterous school yard injury and we all know what can happen when kids play with BB guns.

Lockton, which recognized the huge risks involved, has published a white paper examining these and other risks in the classic movie. They have even gone a step further, outlining the potential costs of coverage.

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For example, consider this: unsupervised children left to amuse themselves on an icy cold playground.

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“Winter is filled with fun, but also dangerous with recess activities like snowball fights and playing tag on icy blacktops. Even with the best of intentions, some injuries are unavoidable and parents are bound to hold the school liable,” according to the report, Ralphie’s Risk Management Story: An Insurance Perspective on the Holiday Classic, “A Christmas Story.” Cost of insurance for this risk? A policy with limits of ,000 for each individual—with a premium cost of 0.

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And who could forget the “priceless” leg lamp, won through a newspaper sweepstakes, but broken during a “vacuuming accident?” In this scenario it’s Lloyd’s to the rescue with $1 million in coverage and a premium of $5,000.

But wait, there’s more. The paper looks at exposures including shipment of Ralphie Parker’s pink bunny suit; workers compensation for employees of the Chop Suey Palace—where a worker cuts his finger preparing the Parkers’ Christmas dinner; the Parker home and automobile risks; Santa’s infamous slide at Higbee’s Department Store; and the risks of a Red Ryder BB gun misfire. Now that’s a lot of risk, but fortunately, all manageable.

Happy Holidays!

Executives Explore Strategic Risk

Quickly made business decisions and innovations in technology—such as big data and social media—can throw a curve to a company’s strategic risk management, according to a survey by Deloitte. As a result, risk managers need to be prepared to act quickly to avoid disruptions that can follow.

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The study, Exploring Strategic Risk: 300 Executives around the World Say Their View of Strategic Risk is Changing, found that 81% of companies surveyed manage strategic risk explicitly, focusing on major risks that could impact the long-term performance of their organization.

Strategic risk management is also more of a board level priority, with 67% saying the CEO and board have oversight in managing strategic risk. They also say reputation risk is now their biggest risk concern.

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Much of this concern is due to the instantaneous aspects of social media globally, which can impact a company’s perception in the marketplace.

While reputation was already the top risk identified by financial services three years ago, and still is today, the energy sector didn’t see reputation as a top-five risk. Today, however, they see it as their number-one risk.

Respondents said they expect human capital and innovation to be the top strategic assets for companies to invest in three years from now, according to the study.

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Illustrations: Deloitte